Please read these terms and conditions carefully as you will be bound by them. A contract between you and Saltgate House will come into existence upon the date upon which you reserve a room with us and pay a deposit.

Check-in / Check-out

Our standard check-in times are between 16:00 – 19:00 hours. If you wish to arrive before 16:00, we will do our best to arrange for your room to be ready or hold your luggage until your room is ready. If you are likely to arrive after 19:00 hours, it is helpful to let us know an approximate arrival time.

Check-out by 11:00am.

Bookings

Upon booking, a deposit equal to 50% of the total booking amount will be payable which shall be set against payment on departure or become payable to us in accordance with our “Cancellations” policy (see below). Payment on departure can be made by BACs transfer, cheque or cash.

A minimum 2-night stay is required at weekends (a “weekend” includes Saturday night).

Confirmation of your booking will be sent by email or post subject to your providing a valid email or postal address.

Cancellations

Cancellations must be made by email (karen@saltgatehouse.com) or telephone (+44 (0) 1502 710889) and then confirmed by email at least 5 full working days before your planned arrival date to receive a refund of any payment previously made.

We recommend guests ensure they have valid travel insurance in place in case of the need to cancel your booking.

Bad weather policy

In the event of bad weather conditions, Saltgate House will fully apply our cancellation policy, as above.

Prices

Room rates shown on our website are per room, per night and include breakfast. Room rates are subject to change.

Registration

We are required by law to maintain a register of our guests. Residents of the United Kingdom and/or the European Union shall on check-in provide full names and addresses. All other guests must on check-in produce and provide details of a valid passport and details of their next destination. You agree that we may retain this information for 12 months.

Pet Policy

Unfortunately, little Prudence our Dug (no, we haven’t misspelled that, she is half Pug and half Dashound!) loves other dogs and this can make for a noisy encounter so it is with regret we have had to ask that guests leave their pets at home.

Parking

Parking can be tricky in Beccles, we have limited on-site complementary parking. In addition there is ample free on-street parking outside Saltgate House after 5pm and several free car parks a minutes walk away. Cars and their contents are parked entirely at the car owner’s risk.

Smoking

Saltgate House is a strictly non-smoking establishment. Should you smoke in your room, our state-of-the-art fire system will trigger and we will charge a housekeeping fee of £100.00.

Termination Policy

Saltgate House reserves the right, at its discretion, to terminate without notice an individual’s stay at Saltgate House where deemed necessary.